Frequently Asked Questions
Direct answers to common inquiries about Keen-Canine, production standards, and allocation process.
Product Questions
Biologically complete whole-animal nutrition derived from American Chinchilla Rabbit. Not a treat—complete nutrition as canine biology evolved to recognize.
The entire animal: meat, bone, liver, heart, lungs, spleen, and pancreas. Nothing added. Nothing removed.
Dehydrated at low temperature to preserve biological integrity. No cooking, no processing, no additives.
Small, dense morsels. Texture varies naturally based on the composition of each animal.
1.4 ounces net weight.
Unopened: 12 months from production date. Opened: 6 months when stored in cool, dry place. Refrigeration extends freshness.
Sourcing Questions
Exclusively from Rit Shabbit Enterprises LLC, a single heritage rabbitry in Colorado.
A heritage breed recognized by the American Rabbit Breeders Association. Maintained under ARBA breed standards for preservation purposes.
No. Only rabbits not retained for breed preservation are selected for production. Nothing is bred specifically for consumption.
Production follows all applicable USDA and Colorado state regulations for pet food products.
No. 100% rabbit. Nothing else.
Availability Questions
Twelve micro-batches.
Production varies based on ethical selection. Each batch uses three or fewer rabbits.
Public allocations are limited. After Founders Release #001, availability is through private invitation only.
No. Pre-orders are not accepted.
No. Production is limited by ethical constraints and will not expand.
Pricing Questions
The price reflects ethical production limits, single-source heritage lineage, and biological completeness. It also serves to align with customers who understand the value of lineage and provenance. The constraints make this available to a very limited number of people.
No. Pricing is non-negotiable.
No.
Monthly Allocation Program
A private stewardship program for select households. One 1.4 oz allocation per month.
Purchase of Founders Release #001 grants eligibility for consideration. Acceptance is selective and not guaranteed.
No. No pauses, skips, or modifications to delivery schedule.
Email stewardship@keen-canine.com with 30 days advance notice. See Refund Policy for complete terms.
We do not offer pauses. You must cancel and reapply, with no guarantee of re-acceptance.
Feeding Questions
Introduce gradually over 7-10 days. Use as training rewards, high-value treats, or dietary supplementation. See feeding guidelines included with your order.
No. This is supplemental nutrition. It should not replace a complete and balanced diet.
Consult your veterinarian before introducing any new foods to puppies.
Single-protein source (rabbit only). However, consult your veterinarian regarding specific dietary restrictions.
Yes. The entire animal includes bone. Monitor consumption as appropriate for your dog.
Shipping & Returns
United States only.
7-10 business days for Founders Release. Monthly allocations ship on your enrollment date.
No tracking emails are sent.
See our Refund and Returns Policy. Replacement requests must be submitted within 48 hours of delivery.
No. All sales are final. See Refund Policy for eligible replacement circumstances.
Contact
Email only. See our Contact page for appropriate email addresses.
No.
48-72 hours.
Still have questions? Contact us