Contact
We do not provide phone support. All inquiries are handled via email with a 14–24 hour response window.
Product, Principles, or Process
Questions about Keen-Canine, our production standards, breed, or allocation process.
Existing Allocations Only
Replacement requests, delivery issues, or questions regarding an existing allocation. Include your order number.
Replacement requests must be submitted within 48 hours of delivery.
Subscription Inquiries
Cancellation requests or questions regarding your monthly stewardship. 30-day notice required for cancellations.
Media Inquiries
For journalists, writers, or publications requesting information about Keen-Canine.
We do not comment beyond what is publicly released.
What to Expect
- All inquiries are reviewed within 48–72 hours
- We do not provide phone support
- Responses are direct and concise
- We do not negotiate allocation availability
- Product recommendations are not provided
Please note: Requests for future allocation dates, production quantities, or expansion timelines will not receive a response. This information is not shared publicly or privately.